Frequently Asked Questions

Step 1: Select Your Style
Choose the ideal design from our curated collection of unique and creative styles.

Step 2: Pick Your Photo
Find a suitable photo or snap a new following our guidelines.

Step 3: Upload and Checkout
Personalize your portrait and proceed to checkout.

Portrait Creation
Our skilled designers will craft a high-quality portrait based on your photo. You’ll receive an email with a preview within 3 business days for approval. Enjoy unlimited free revisions until you're completely satisfied with the design. If we don't hear back from you within 3 days, we'll proceed with the current design.

Framing and Shipping

Once approved, orders are typically printed, framed, and packaged within 3 business days, and then delivered within 10–15 business days worldwide.

Unlike many others, we don’t use templates.
Each portrait is created through a one-on-one design process, carefully tailored to your pet.

This ensures a consistent artistic style throughout — you won’t see mismatched results like a realistic photo-style face on a painted body. Every detail is thoughtfully crafted to feel natural and cohesive.

Yes, absolutely!
You can mention your preferred outfit in the Special Order Instructions in cart or at checkout.

Please note that since every pet photo is different in angle, pose, and size, the final result may vary slightly from the sample. That said, our artists will do their best to recreate a similar look.

It depends on the type of portrait you choose.

If the artwork only shows your pet’s head, their original outfit won’t be visible.
If the design includes a half-body or full-body composition, we’ll do our best to incorporate their original outfit.

We can create pet portraits for almost any animal, no matter the species or breed.
We’ve already designed pieces for dogs, cats, birds, rabbits, and even micro pigs.

For unique or uncommon pets, our artists will always do their best first. If we feel the result won’t meet our standards, we’ll offer a full refund — so you can order with confidence.

Not really. A clean background can help, but it’s not necessary.
Even if your photo has a busy background, our artists can work around it without any issues.

Unfortunately, we're unable to provide a preview before purchasing, since each portrait is custom-created by our talented digital artists.

We start the drawing process using the photo you provide, so please ensure the photo is high-quality and that your pet is facing the camera. If the angle of your face doesn't match the pose, we will make adjustments through hand-drawing. However, major alterations may affect the likeness of your pet.

Yes, we offer unlimited revisions! Simply let us know the changes you’d like, and we’ll make them. But please be noted that, if we don't hear back from you within 3 days, we'll proceed with the current design.

For all portrait orders, you will receive your preview within business 3 days after placing your order.

We offer unlimited revisions for adjustments to your artwork. However, if you require a significant change that necessitates the artist to redo the entire piece, such as submitting a new photo or changing the product design, you may make one such adjustment per order at no additional cost. For further extensive adjustments, please submit a new order. You may also cancel this order; however, a $20 cancellation fee will apply to offset the design costs. Refunds typically take up to 10 business days to process and appear in your account.

For portrait orders, it takes 3 business days to complete your portrait and provide a preview for your approval. Once approved, orders are typically printed, framed, and packaged within 3 business days, and then delivered within 10–15 business days worldwide.

Please be noted that, if we don't hear back from you within 3 days for portrait revision, we'll proceed with the current design.

1. Choose Your Style
Select a product from our custom pet gift collection.

2. Prepare Your Photo
Upload a clear photo (or multiple, if needed) following our guidelines.

3. Upload & Checkout
Submit your photo and place your order.

Product Create
For crafted gift orders, the production time depends on the complexity of the item and current production queues. It can take anywhere from 5 to 30 business days. We closely communicate with our artisans to provide accurate estimates, which are available on each product’s page.

Packaging and Shipping
Once complete, your order will be shipped and typically delivered within 10–15 business days worldwide.

We are unable to offer revisions for non-portrait products because physical items are difficult to modify once created. Please upload all required photos from different angles, and our skilled artisans will craft the final product to closely resemble your pet, ensuring it captures every detail.

We can create crafted pet art for almost any animal, no matter the species or breed.
We’ve already designed pieces for dogs, cats, birds, rabbits, and even micro pigs.

For unique or uncommon pets, our artists will always do their best first. If we feel the result won’t meet our standards, we’ll offer a full refund — so you can order with confidence.

Not really. A clean background can help, but it’s not necessary.
Even if your photo has a busy background, our artists can work around it without any issues.

For crafted pet gift orders, the production time depends on the complexity of the item and current production queues. It can take anywhere from 5 to 30 business days. We closely communicate with our artisans to provide accurate estimates, which are available on each product’s page. Once packaged, orders are typically delivered within 10–15 business days worldwide.

Yes, we now ship to a variety of countries worldwide.

We now offer free shipping on orders over $100 USD, and standard shipping for $10 USD on orders under $100.

Currently, we do not offer express service for processing orders. Orders are handled on a first-come, first-served basis.

Yes, all orders come with tracking.
You’ll receive your tracking details by email once your order has been shipped.

This can happen if no one was available to receive the delivery or sign for the package.

It may also be due to an incomplete or incorrect shipping address.

If your order is returned, we’ll send it out again at no extra cost.

Depending on the items you’ve ordered, they may be shipped separately.
That said, we always try to pack everything together whenever possible.

At PetLouvre, we create customized products that are entirely personal to you and your pet. Due to the unique nature of these products, we are unable to offer returns unless they are damaged upon arrival. If your item arrives damaged or in an unacceptable condition, you can return it for a replacement.

In the rare event that you receive the wrong product, an incorrect size or print, or if your product was damaged during transit, we will replace it at no extra cost. Please contact us within 48 hours of receiving your order to address any issues.

If an item is missing, please contact us, and we will ensure it is sent to you promptly.

If you wish to cancel or change your order, a $20 cancellation fee will apply to offset design costs, as the design process often begins immediately after an order is placed.
Refunds typically take up to 10 business days to process and appear in your account.

We aim to respond to all email inquiries within 48 hours.